Refund policy

Return & Exchange Policy

At Hustle Gymer (accessible at https://www.hustlegymer.com), we stand behind the quality of our products. If you’re unsatisfied with your purchase, we’ll gladly assist with returns or exchanges under the following terms.

1. Eligibility & Conditions

We Accept Returns/Exchanges If:

• You contact us within 30 days of delivery via email.
• Items are unused, in original condition (tags and packaging intact).
• A completed return form is included (provided by our team upon request).

Non-Returnable Items:

• Personalized or customized products.
• Items marked “Final Sale” at purchase.
• Gift cards or digital vouchers.

2. Return Process

Step 1: Contact Customer Support
Email hustlegymer@gmail.com with:

• Your order number.
• Reason for return/exchange.

Step 2: Prepare Your Package

• Securely repackage the item with all original materials.
  

Step 3: Ship Your Return

Use a trackable shipping method (USPS, FedEx, UPS) and mail back to us

Step 4: Inspection & Resolution

• We inspect returns within 3 business days of receipt.
• You’ll receive an email confirming approval/denial of your refund.

3. Refunds & Exchanges

• Refunds: Processed to your original payment method within 14 business days of approval (bank processing times may vary).
• Exchanges: Subject to stock availability. Contact us first to confirm options.
• Damaged/Defective Items: Notify us within 48 hours of delivery with photos. We’ll provide a free return label or replacement.

4. Shipping Costs

• Customers bear return shipping costs unless the item is damaged/defective.
• We’re not responsible for returns lost in transit—always use tracking.

5. Order Cancellations

• Cancel unshipped orders by emailing us within 12 hours of purchase.
• Shipped orders must be returned upon delivery using the standard return process.

6. FAQs

Q: Can I return sale items?
A: Only if they aren’t marked “Final Sale.”

Q: How long until I receive my refund?
A: Refunds are processed within 14 business days after approval.

Q: What if I miss the 30-day window?
A: Contact us—we’ll review case-by-case.

Contact Us

For questions or assistance:
Email: hustlegymer@gmail.com
WhatsApp: +852 5664 8156
Response Time: 24 hours on weekdays (excluding holidays).